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當前位置:考試網  > 試卷庫  > 學歷類  > 自考  > 自考專業(電子商務)  >  有效的交流者不僅要善于利用語言和非語言形式傳遞自己的意圖,同時也應該認真傾聽和理解別人發出的信息,并能夠作出積極的反應。 (1)在商業交往中, 一個有效的交流者深知在恰當的時候保持沉默的重要性, 因為如果你不了解沉默的藝術,那就很難拓展自己的事業,舉例說明在商業活動中,沉默的兩點好處。 (2)電話交流是通過語言表達而無法借助身體語言傳遞信息的交流方式, 要使其獲得良好的交流效果,你應該明確哪些打電話的基本準則 ? (3)說明認真傾聽可以產生哪些有益結果 ? (4)舉例說明如果語言信息和非語言信息有矛盾,我們更應當相信哪種信息 ?
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有效的交流者不僅要善于利用語言和非語言形式傳遞自己的意圖,同時也應該認真傾聽和理解別人發出的信息,并能夠作出積極的反應。

(1)在商業交往中, 一個有效的交流者深知在恰當的時候保持沉默的重要性, 因為如果你不了解沉默的藝術,那就很難拓展自己的事業,舉例說明在商業活動中,沉默的兩點好處。

(2)電話交流是通過語言表達而無法借助身體語言傳遞信息的交流方式, 要使其獲得良好的交流效果,你應該明確哪些打電話的基本準則 ?

(3)說明認真傾聽可以產生哪些有益結果 ?

(4)舉例說明如果語言信息和非語言信息有矛盾,我們更應當相信哪種信息 ?

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正確答案:

(1)答:

1.沉默可以使人們有時間考慮問題,以便作出正確的反應。

2.保持沉默可以鼓勵講話者繼續發表意見。

(2)答:

1.簡明

2.禮貌

3.機智

4.聲音清楚

5.說話慢些

6.形成積極的個性

(3)答:

1.對他人是一種鼓勵

2.可以擁有全部信息

3.改善關系

4.解決問題5.增進人與人之間的進一步理解

(4)答:

無論什么時候, 當非語言信息的意思與說話的意思相矛盾時, 我們更應該相信非語言信息。

答案解析:

暫無解析

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Felicity Lawrence Thursday December 28, 2006 The Guardian 1. Consumers are to be presented with two rival new year advertising campaigns as the Food Standards Agency goes public in its battle with the industry over the labelling of unhealthy foods. 2. The Guardian has learned that the FSA will launch a series of 10-second television adverts in January telling shoppers how to follow a red, amber and green traffic light labelling system on the front of food packs, which is designed to tackle Britain’s obesity epidemic. 3. The campaign is a direct response to a concerted attempt by leading food manufacturers and retailers, including Kellogg’s and Tesco, to derail the system. The industry fears that traffic lights would demonise entire categories of foods and could seriously damage the market for those that are fatty, salty or high in sugar. 4. The UK market for breakfast cereals is worth £1.27bn a year and the manufacturers fear it will be severely dented if red light labels are put on packaging drawing attention to the fact that the majority are high in salt and/or sugar. 5. The industry is planning a major marketing campaign for a competing labelling system which avoids colour-coding in favour of information about the percentage of "guideline daily amounts" (GDAs) of fat, salt and sugar contained in their products. 6. The battle for the nation’s diet comes as new rules on television advertising come into force in January which will bar adverts for unhealthy foods from commercial breaks during programmes aimed at children. Sources at the TV regulators are braced for a legal challenge from the industry and have described the lobbying efforts to block any new ad ban or colour-coded labelling as "the most ferocious we’ve ever experienced". 7. Ofcom’s chief executive, Ed Richards, said: "We are prepared to face up to any legal action from the industry, but we very much hope it will not be necessary." The FSA said it was expecting an onslaught from the industry in January. Senior FSA officials said the manufacturers’ efforts to undermine its proposals on labelling could threaten the agency’s credibility. 8. Terrence Collis, FSA director of communications, dismissed claims that the proposals were not based on science. "We have some of the most respected scientists in Europe, both within the FSA and in our independent advisory committees. It is unjustified and nonsensical to attack the FSA’s scientific reputation and to try to undermine its credibility." 9. The FSA is understood to have briefed its ad agency, United, before Christmas, and will aim to air ads that are "non-confrontational, humorous and factual" as a counterweight to industry’s efforts about the same time. The agency, however, will have a tiny fraction of the budget available to the industry. 10. Gavin Neath, chairman of Unilever UK and president of the Food and Drink Federation, has said that the industry has made enormous progress but could not accept red "stop" signs on its food. 11. Alastair Sykes, chief executive of Nestlé UK, said that under the FSA proposals all his company’s confectionery and most of its cereals would score a red. "Are we saying people shouldn’t eat confectionery? We’re driven by consumers and what they want, and much of what we do has been to make our products healthier," he said. 12. Chris Wermann, director of communications at Kellogg’s, said: "In principle we could never accept traffic light labelling." 13. The rival labelling scheme introduced by Kellogg’s, Danone, Unilever, Nestlé, Kraft and Tesco and now favoured by 21 manufacturers, uses an industry-devised system based on identifying GDAs of key nutrients. Tesco says it has tested both traffic lights and GDA labels in its stores and that the latter increased sales of healthier foods. 14. But the FSA said it could not live with this GDA system alone because it was "not scientific" or easy for shoppers to understand at a glance. Questions 1-6 Answer the questions below using NO MORE THAN THREE WORDS from the passage for each answer. 1. When will instructions be given on reading the color-coded labels? 2. Where can customers find the red light labels? 3. What problem is the FSA trying to handle with the labeling system? 4. Which product sells well but may not be healthy? 5. What information, according to the manufacturers, can be labeled on products? 6. What can not be advertised during children’s programmes? Questions 7-13 Use the information in the text to match the people (listed A-E) with the opinions (listed 7-13) below. Write the appropriate letter (A-E) for questions 1-7. NB You may use any letter more than once. A Ed Richard B Terrence Collis C Gavin Neath D Alastair Sykes E Chris Wermann 7. Generally we will not agree to use the red light labels. 8. It is unreasonable to doubt if FSA is trustworthy. 9. We are trying to meet our consumers’ needs. 10. The food industry has been improving greatly. 11. The color-coded labeling system is scientific. 12. Our products will be labeled unhealthy by the FSA. 13. We are ready to confront the manufacturers.
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