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Most of us are taught to pay attention to what is said—the words. Words do provide us with some information, but meanings are derived from so many other sources that it would hinder our effectiveness as a partner to a relationship to rely too heavily on words alone. Words are used to describe only a small part of the many ideas we associate with any given message. Sometimes we can gain insight into some of those associations if we listen for more than words. We don’t always say what we mean or mean what we say. Sometimes our words don’t mean anything except “ I’m letting off some steam. I don’t really want you to pay close attention to what I’m saying. Just pay attention to what I’m feeling.”
Mostly we mean several things at once. A person wanting to purchase a house says to the current owner, “This step has to be fixed before I’ll buy.” The owner says, “ It’s been like that for years.” Actually, the step hasn’t been like that for years, but the unspoken message is: “ I don’t want to fix it. We put up with it. Why can’t you?” The search for a more expansive view of meaning can be developed of examining a message in terms of who said it, when it occurred, the
related conditions or situation, and how it was said.
When a message occurs can also reveal associated meaning. Let us assume two couples do exactly the same amount of kissing and arguing. But one couple always kisses after an argument and the other couple always argues after a kiss. The ordering of the behaviors may mean a great deal more than the frequency of the behavior. A friend’s unusually docile behavior may only be understood by noting that it was preceded by situations that required an abnormal amount of assertiveness. Some responses may be directly linked to a developing pattern of responses and defy logic. For example, a person who says “No!” to a serials of charges like “You’re dumb,” “You’re lazy,” and “You’re dishonest,” may also say
“No!” and try to justify his or her response if the next statement is “And
you’re good looking.”
We would do well to listen for how messages are presented. The words, “If sure has been nice to have you over,” can be said with emphasis and excitement or ritualistically. The phrase can be said once or repeated several times. And the meanings we associate with the phrase will change accordingly. Sometimes if we say something infrequently it assumes more importance; sometimes the more we say something the less importance it assumes.
1.Effective communication is rendered possible between two conversing
partners, if ___.
A.they use proper words to carry their ideas.
B.they both speak truly of their own feelings.
C.they try to understand each other’s ideas beyond words.
D.they are capable of associating meaning with their words.
2.“I’m letting off some steam” in paragraph 1 means___.
A.I’m just calling your attention.
B.I’m just kidding.
C.I’m just saying the opposite.
D.I’m just giving off some sound.
3.The house-owner’s example shows that he actually means___.
A.the step has been like that for years.
B.he doesn’t think it necessary to fix the step.
C.the condition of the step is only a minor fault.
D.the cost involved in the fixing should be shared.
4.Some responses and behaviors may appear very illogical, but are justifiable
if___.
A.linked to an abnormal amount of assertiveness.
B.seen as one’s habitual pattern of behavior.
C.taken as part of an ordering sequence.
D.expressed to a series of charges.
5.The word “ritualistically” in the last paragraph equals something
done___.
A.without true intention.
B.light-heartedly.
C.in a way of ceremony.
D.with less emphasis.
The Importance of Good Communications
Effective communication is essential for all organizations. It links the
activities of the various parts of the organization and ensures that everyone is
working towards a common goal. It is also extremely important for motivating
employees. Staff need to know how they are getting on, what they are doing right
and in which areas they could improve. Working alone can be extremely difficult
and it is much easier if someone takes an interest and provides support.
Employees need to understand why their job is important and how it contributes
to the overall success of the firm. Personal communication should also include
target setting. People usually respond well to goals, provided these are agreed
between the manager and subordinate and not imposed.
However, firms often have communication problems that can undermine their
performance. In many cases,these problems occur because messages are passed on
in an inappropriate way. There are, of course, several ways of conveying
information to others in the organization which include speaking to them
directly, e-mailing, telephoning or sending a memo. The most appropriate method
depends on what exactly it is you are communicating. For example, anything that
is particularly sensitive or confidential, such as an employee's appraisal,
should be done face-to-face.
One of the main problems for senior executives is that they do not have the
time or resources needed to communicate effectively. In large companies, for
example, it is impossible for senior managers to meet and discuss progress with
each employee individually. Obviously this task can be delegated but at the cost
of creating a gap between senior management and staff. As a result, managers are
often forced to use other methods of communication, like memos or notes, even if
they know these are not necessarily the most suitable means of passing on
messages.
The use of technology, such as e-mail, mobile phones and network systems, is
speeding up communication immensely. However, this does not mean that more
investment in technology automatically proves beneficial: systems can become
outdated or employees may lack appropriate training. There are many
communications tools now available but a firm cannot afford all of them. Even if
it could, it does not actually need them all.The potential gains must be weighed
up against the costs, and firms should realize that more communicationdoes not
necessarily mean better communication."
As the number of people involved in an organization increase, the use of
written communication rises even faster. Instead of a quick conversation to sort
something out numerous messages can be passed backwards and forwards. This can
lead to a tremendous amount of paperwork and is often less effective than
face-to-face communication. When you are actually talking to someone you can
discuss things until you are happy that they have understood and feedback is
immediate. With written messages, however, you are never quite sure how it will
be received what you think you have said and what the other person thinks you
have said can be very different.
The amount of written information generated in large organizations today can
lead to communication overload. So much information is gathered that it gets in
the way of making decisions. Take a look at the average manager's desk and you
will see the problem -- it is often covered with letters, reports and memos.
This overload can lead to inefficiencies. For example, managers may not be able
to find the information they want when they need it. Communication is also
becoming more difficult with the changes occurring in employment patterns. With
more people working part-time and working at home, managing communication is
becoming increasingly complex.
1.In the first paragraph the writer recommends that communication with staff
should includeA. some feedback on their job performance.
B. an explanation of how company targets have been set.
C. information on promotion prospects within the company.
D. an indication of which duties they can expect assistance with.areas they
could improve
2.According to the writer, the best way of achieving effective communication
is toA. adapt the message to suit a particular audience.
B. make the content of messages brief and direct.
C. select the most suitable means of conveying a particular message.
D. ensure that information is targeted at the appropriate group of
people.
3.What does the writer say about the communication options available to
senior managers?A. Sending memos to staff is one of the most efficient
methods.
B. It is important to find the time to discuss certain matters with
staff.
C. They should increase the range of options that they use.
D. Getting junior managers to talk to staff can create different
problems.
4.What advice is given about the communication tools made available by
technology?A. Aim to limit staff use of certain communication tools.
B. Evaluate them in terms of the expenditure involved.
C. Select them on the basis of the facilities they offer.
D. Encourage more staff to attend training courses in their use.
5.According to the writer, a problem with written communication is thatA. the
message can be interpreted differently to what was intended.
B. it can be easy for people to ignore the contents of a written message.
C. most people are more comfortable with face-to-face communication.
D. it is possible for correspondence to get lost within a large
organization.
6.According to the article, what is the effect of receiving large amounts of
written information?A. It is counter-productive. "
B. It causes conflict in a company.
C. It leads to changes in work patterns.
D. It makes the main points more difficult to identify.
Part II Vocabulary and Structure
Directions: In this part there are forty incomplete sentences. Each sentence is followed by four choices. Choose the one that best completes the sentence and then mark your answer on the Answer Sheet.
21. A great many cancers can be cured but only if before they have begun to
spread or colonize in other parts of the body.
A. properly treat
B. properly treating
C. being properly treated
D. properly treated
22. she is a likeable girl, she is very difficult to work with.
A. Since B. However C. As far as D. While
23. All the tourists gave the robber their money.
A. frightened B. frightening C. frighten D. frightful
24. her age, she really did a good job in such a short time.
A. Giving B. Gives C. Give D. Given
25. The soldier was with neglecting his duty.
A. charged B. conducted C. charged D. committed
26. The reason why the car stopped was .
A. because the road was not good B. that the road was not good
C. due to the bad road D. because of the bad road
27. You’d better hurry, you might be late for class.
A. or B. and C. unless D. but
28. , he performed the task with success.
A. It was expected B. Which was expected
C. As was expected D. That was expected
29. The doctor felt John’s arm to if the bone was broken.
A. work out B. find out C. look at D. see out
30. He just my suggestion at the meeting yesterday.
A. put away B. shut down C. showed off D. brushed aside
31. The question at the next meeting remain a secret.
A. discussed B. to discuss C. to be discussed D. being discussed
32. His laziness his failure in the final exam.
A. gave up B. contributed C. resulted in D. distributed
33. The teacher’s to my statement about this poet led me to read widely about
poems.
A. change B. charge C. challenge D. chance
34. On most of the nights, Jane reading letters from her boyfriend.
A. stayed off B. stayed on C. stayed out D. stayed up
35. The first-year students were learning form the army in Miyun, a suburb of
Beijing near I lived.
A. what B. where C. that D. which
36. Lynda and hundreds of young people like him the post of typist.
A. approached B. applied for C. appealed to D. approved of
37. Anybody is entitled to such benefit of age or sex.
A. regardless B. whether C. in spite D. in case
38. In this building each apartment could a family of six.
A. house B. cover C. make D. include
39. I tried to get out of the business, I found impossible.
A. who B. which C. that D. what
40. When he explained it again and again, the student’s patience .
A. ran over B. ran on C. ran out D. ran off
41. When her neighbor Grandma Wang became ill, the girl often .
A. fitted in B. worked out C. held back D. helped out
42. If you really want to apply for the dangerous job, I won’t , thought I
think it’s a crazy idea.
A. stood in your way B. stand on the way
C. stand in your way D. stand by the way
43. He was trying to read; , the phone kept ringing.
A. meanwhile B. then C. later D. afterwards
44. I am out of those people who like a strenuous (費力的) holiday; I believe in
.
A. took it easy B. taken it easy
C. taking it easy D. taking it easily
45. The police matched the finger prints and found they were .
A. equivalent B. identical C. similar D. equal
46. Formally, in the United States, many nurses worked as private duty nurses
in hospitals.
A. other than B. more than C. less than D. rather than
47. If you don’t mind. I do my homework than play cards with you.
A. had better B. prefer C. would rather D. would like
48. Their idea was to get us to the strike at once.
A. call at B. call off C. call in D. call for
49. My car so I had to come by bus.
A. fell down B. broke down C. fell over D. turned away
50. I could tell he was surprised from the on his face.
A. appearance B. sight C. expression D. explanation
51. Which is , North America or South America?
A. biggest B. the biggest C. more biggest D. bigger
52. You should observe carefully how the audience his speech.
A. reach to B. refer to C. react to D. relate to
53. These farmers got a good harvest last year, so they a big sum of money
for new farm machines.
A. set aside B. set about C. set up D. set back
54. One of my sayings is “where there is a will, there is a way.”
A. likely B. favorable C. alike D. favorite
55. All is a continuous supply of fuel oil.
A. what is needed B. that is needed
C. the thing is needed D. for their needs
56. The high income tax is harmful it may discourage people from trying to
earn more.
A. in that B. that C. in which D. which
57. A new technique out, the yield increases by 20%.
A. having working B. having been worked
C. at a loss D. for good
58. The bird flew into the air and was soon .
A. out of sight B. in a hurry C. at a loss D. for good
59. It is decided that he for a bus to meet the guests from Beijing.
A. call B. calls C. arrange D. arranges
60. I know it’s not important but I can’t help about it.
A. to think B. thinking C. and think D. being thought
Bernard Bailyn has recentlyreinterpretedthe early historyof the United States
by applyingnew socialresearchfindingson theexperiencesofEuropean
migrants.Inhisreinterpretation,migrationbecomes the organizingprinciplefor
rewritingthe historyofpreindustrial North America. His approach rests on four
separate propositions.The firstof these asserts that residentsof early modern
England moved regularlyabouttheir countryside; migrating to the New World was
simply a natural spillover. Although atfirstthe colonies held
littlepositiveattractionfor the English D they would rather havestayed home D by
the eighteenth century people increasingly migrated to America becausethey
regarded it as the land of opportunity. Secondly, Bailyn holds that, contrary to
thenotion that used to flourish in America history textbooks, there was never a
typical NewWorld community.For example, the economic and demographiccharacterof
early New Englandtowns varied considerably.Bailyn's third proposition suggest
two general patterns prevailing among the manythousands of migrants:one group
came as indenturedservants,another came to acquire land.Surprisingly,Bailyn
suggests that those who recruitedindentured servants were the drivingforces of
transatlanticmigration.These colonialentrepreneurshelped determine the
socialcharacterof people who came to preindustrialNorth America.At
first,thousands ofunskilled laborers were recruited; by the 1730's, however,
American employers demandedskilled artisans.Finally, Bailyn argues that the
colonies were a half-civilized hinterland of theEuropean culture system. He is
undoubtedly correct to insist that the colonies were partof an Anglo-American
empire. But to divide the empire into English core and colonialperiphery, as
Bailyn does, devalues the achievements of colonial culture. It is true, asBailyn
claims, that high culture in the colonies never matched that in England. But
whatof seventeenth-century New England, where the settlers created effective
laws, built adistinguished university, and published books Bailyn might respond
that New England wasexceptional. However, the ideas and institutions developed
by New England Puritans hadpowerful effects on North American culture.Although
Bailyn goes on to apply his approach to some thousands of indenturedservantswho
migrated just prior to the revolution, he fails to link their experience with
thepolitical development of the United States. Evidence presented in his work
suggests howwe might make such a connection. These indentured servants were
treated as slaves for theperiod during which they had sold their time to
American employers. It is not surprisingthat as soon as they served their time
they passed up good wages in the cities and headedwest to ensure theirpersonal
independence by acquiringland. Thus, it is in the west thata peculiarly American
political culture began, among colonists who were suspicious ofauthority and
intensely anti-aristocratic.
1.Which of the followingstatements about migrants to colonialNorth America is
supportedby information in the text
[A] A larger percentage of migrants to colonial North America came as
indenturedservants than as free agents interested in acquiring land.
[B] Migrants who came to the colonies as indentured servants were more
successful atmaking a livelihood than were farmers and artisans.
[C] Migrants to colonialNorth America were more successfulat acquiringtheir
own landduring the eighteenth century than during the seventeenth century.
[D] By the 1730's,migrants already skilled in a trade were in more demand by
Americanemployers than were unskilled laborers.
2.The author of the text states that Bailyn failed to
[A] Give sufficient emphasis to the cultural and political interdependence of
thecolonies and England.
[B] Describe carefully how migrants of different ethnic backgrounds preserved
theirculture in the United States.
[C] Take advantage of social research on the experiences of colonists who
migrated tocolonial North America specifically to acquire land.
[D] Relate the experience of the migrants to the politicalvalues that
eventuallyshapedthe character of the United States.
3.Which of the following best summarizes the author's evaluation of Bailyn's
fourthproposition
[A] It is totally implausible.
[B] It is partially acceptable.
[C] It is highly admirable.
[D] It is controversial though persuasive.
4.According to the text,Bailyn and the author agree on which of the
followingstatementsabout the culture of colonial New England
[A] High culture in New England never equaled the high culture of
England.
[B] The culturalachievements of colonialNew England have generallybeen
unrecognizedby historians.
[C] The colonistsimitatedthe high cultureof England , and did not develop a
culturethat was uniquely their own.
[D] The southern colonies were greatly influenced by the high culture of New
England.
5.The author of the text would be most likely to agree with which of the
followingstatements about Bailyn's work
[A] Bailyn underestimates the effects of Puritan thought on North American
culture.
[B] Bailyn overemphasizes the economic dependence of the colonies on Great
Britain.
[C] Bailyn'sdescriptionof thecoloniesas part of an Anglo-American empireis
misleading and incorrect.
[D] Bailyn failedto test his propositionson a specificgroup of migrants to
colonialNorth America.
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