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TheImportanceofGoodCommunications
Effectivecommunicationisessentialforallorganizations.Itlinkstheactivitiesofthevariouspartsoftheorganizationandensuresthateveryoneisworkingtowardsacommongoal.Itisalsoextremelyimportantformotivatingemployees.Staffneedtoknowhowtheyaregettingon,whattheyaredoingrightandinwhichareastheycouldimprove.Workingalonecanbeextremelydifficultanditismucheasierifsomeonetakesaninterestandprovidessupport.Employeesneedtounderstandwhytheirjobisimportantandhowitcontributestotheoverallsuccessofthefirm.Personalcommunicationshouldalsoincludetargetsetting.Peopleusuallyrespondwelltogoals,providedtheseareagreedbetweenthemanagerandsubordinateandnotimposed.
However,firmsoftenhavecommunicationproblemsthatcanunderminetheirperformance.Inmanycases,theseproblemsoccurbecausemessagesarepassedoninaninappropriateway.Thereare,ofcourse,severalwaysofconveyinginformationtoothersintheorganizationwhichincludespeakingtothemdirectly,e-mailing,telephoningorsendingamemo.Themostappropriatemethoddependsonwhatexactlyitisyouarecommunicating.Forexample,anythingthatisparticularlysensitiveorconfidential,suchasanemployee'sappraisal,shouldbedoneface-to-face.
Oneofthemainproblemsforseniorexecutivesisthattheydonothavethetimeorresourcesneededtocommunicateeffectively.Inlargecompanies,forexample,itisimpossibleforseniormanagerstomeetanddiscussprogresswitheachemployeeindividually.Obviouslythistaskcanbedelegatedbutatthecostofcreatingagapbetweenseniormanagementandstaff.Asaresult,managersareoftenforcedtouseothermethodsofcommunication,likememosornotes,eveniftheyknowthesearenotnecessarilythemostsuitablemeansofpassingonmessages.
Theuseoftechnology,suchase-mail,mobilephonesandnetworksystems,isspeedingupcommunicationimmensely.However,thisdoesnotmeanthatmoreinvestmentintechnologyautomaticallyprovesbeneficial:systemscanbecomeoutdatedoremployeesmaylackappropriatetraining.Therearemanycommunicationstoolsnowavailablebutafirmcannotaffordallofthem.Evenifitcould,itdoesnotactuallyneedthemall.Thepotentialgainsmustbeweighedupagainstthecosts,andfirmsshouldrealizethatmorecommunicationdoesnotnecessarilymeanbettercommunication."
Asthenumberofpeopleinvolvedinanorganizationincrease,theuseofwrittencommunicationrisesevenfaster.Insteadofaquickconversationtosortsomethingoutnumerousmessagescanbepassedbackwardsandforwards.Thiscanleadtoatremendousamountofpaperworkandisoftenlesseffectivethanface-to-facecommunication.Whenyouareactuallytalkingtosomeoneyoucandiscussthingsuntilyouarehappythattheyhaveunderstoodandfeedbackisimmediate.Withwrittenmessages,however,youareneverquitesurehowitwillbereceivedwhatyouthinkyouhavesaidandwhattheotherpersonthinksyouhavesaidcanbeverydifferent.
Theamountofwritteninformationgeneratedinlargeorganizationstodaycanleadtocommunicationoverload.Somuchinformationisgatheredthatitgetsinthewayofmakingdecisions.Takealookattheaveragemanager'sdeskandyouwillseetheproblem--itisoftencoveredwithletters,reportsandmemos.Thisoverloadcanleadtoinefficiencies.Forexample,managersmaynotbeabletofindtheinformationtheywantwhentheyneedit.Communicationisalsobecomingmoredifficultwiththechangesoccurringinemploymentpatterns.Withmorepeopleworkingpart-timeandworkingathome,managingcommunicationisbecomingincreasinglycomplex.
1.InthefirstparagraphthewriterrecommendsthatcommunicationwithstaffshouldincludeA.somefeedbackontheirjobperformance.
B.anexplanationofhowcompanytargetshavebeenset.
C.informationonpromotionprospectswithinthecompany.
D.anindicationofwhichdutiestheycanexpectassistancewith.areastheycouldimprove
2.Accordingtothewriter,thebestwayofachievingeffectivecommunicationistoA.adaptthemessagetosuitaparticularaudience.
B.makethecontentofmessagesbriefanddirect.
C.selectthemostsuitablemeansofconveyingaparticularmessage.
D.ensurethatinformationistargetedattheappropriategroupofpeople.
3.Whatdoesthewritersayaboutthecommunicationoptionsavailabletoseniormanagers?A.Sendingmemostostaffisoneofthemostefficientmethods.
B.Itisimportanttofindthetimetodiscusscertainmatterswithstaff.
C.Theyshouldincreasetherangeofoptionsthattheyuse.
D.Gettingjuniormanagerstotalktostaffcancreatedifferentproblems.
4.Whatadviceisgivenaboutthecommunicationtoolsmadeavailablebytechnology?A.Aimtolimitstaffuseofcertaincommunicationtools.
B.Evaluatethemintermsoftheexpenditureinvolved.
C.Selectthemonthebasisofthefacilitiestheyoffer.
D.Encouragemorestafftoattendtrainingcoursesintheiruse.
5.Accordingtothewriter,aproblemwithwrittencommunicationisthatA.themessagecanbeinterpreteddifferentlytowhatwasintended.
B.itcanbeeasyforpeopletoignorethecontentsofawrittenmessage.
C.mostpeoplearemorecomfortablewithface-to-facecommunication.
D.itispossibleforcorrespondencetogetlostwithinalargeorganization.
6.Accordingtothearticle,whatistheeffectofreceivinglargeamountsofwritteninformation?A.Itiscounter-productive."
B.Itcausesconflictinacompany.
C.Itleadstochangesinworkpatterns.
D.Itmakesthemainpointsmoredifficulttoidentify.
TEXTD
Personalityis，tolargeextent,inherent--A-typeparentsusuallybringaboutA-typeoffspring.Butthe
environmentmustalsohaveaprofoundeffect,sinceifcompetitionisimprotanttotheparents,itislikelytobecomeamajorfactorlivesoftheirchildren.OneplacewherechildrensoakupAcharacteristicsisschool,whichis,byitsverynature,ahighlycompetitiveinstitution.Toomanyschoolsadoptthe"winatallcosts"moralstandardandmeasuretheirsuccessbysportingachievements.Thecurrentpassionformakingchildrencompeteagainsttheirclassmatesoragainsttheclockproducesatwo-layersystem,inwhichcompetitiveAtypesseeminsomewaybetterthantheirB-typefellows.Beingtookeentowincanhavedangerousconsequences:rememberthatPheidippides,thefirstmarathonrunner,droppeddeadsecondsaftersaying:"Rejoice,weconquer!".Byfartheworstformofcompetitioninschoolisthedisproportionateemphasisonexaminations.Itisarareschoolthatallowspupilstoconcentrateonthosethingstheydowell.Themeritsofcompetitionbyexaminationaresomewhatquestionable,butcompetitioninthecertainknowledgeoffailureispositivelyharmful.Obviously,itisneitherpracticalnordesirablethatallAyoungsterschangeinto'B's.Thewouldneedstypes,andschoolshaveanimportantdutytotrytofitachild'spersonalitytohispossiblefutureemployment.Itistopmanagement.16.Accordingtotheauthor,whatfactorscontributetothebuildingofpersonality?
A.inheritance
b.inheritance,competitionandenvironment
c.competition
d.environment
17.Whichofthefollowingstatementsisnottrueaccordingtotheauthorofthepassage?
A.Schoolsusuallyadoptseverecompetitivepolicies.
B.Studentsareoftendividedbycompetitionresults.
C.Schoolisplacewherechildrencultivatetheircharacteristics.
D.Thestrongerdesireforwinning,thebetter.
18.Thephrase"soakup"isclosestinmeaningto____.
A.pullup
b.takeup
c.takein
d.pullin
19.Whatattitudedoestheauthorholdtowardexaminationsinschools?
A.positive
b.negative
c.doubtful
d.neutral
20.whatsuggestiondoestheauthormakeconcerningthemanagementofschools?
A.AllstudentsbemadeintocompetitiveAtypes.
B.Achild'spersonalitybeconsideredinregardtohispossiblefuturejob.
C.AllstudentsbechangedintoBcharacteristics.
D.Schoolsabolishallformsofexaminations.
PARTVREADINGCOMPREHENSION
PASSAGEONE
(1)TheearliestsettlerscametotheNorthAmericancontinenttoestablishcoloniesthatwerefreefromthecontrolsthatexistedinEuropeansocieties.Theywantedtoescapethecontrolsplacedontheirlivesbykingsandgovernments,priestsandchurches,noblemenandaristocrats.ThehistoricdecisionsmadebythosefirstsettlershavehadaprofoundeffectontheshapingoftheAmerican
character.Bylimitingthepowerofthegovernmentandthechurchesandeliminatingaformalaristocracy,theycreatedaclimateoffreedomwheretheemphasiswasontheindividual.IndividualfreedomisprobablythemostbasicofalltheAmericanvalues.Byfreedom,Americansmeanthedesireandtheabilityofallindividualstocontroltheirowndestinywithoutoutsideinterferencefromthegovernment,arulingnobleclass,thechurch,oranyotherorganizedauthority.
(2)Thereis,however,apricetobepaidforthisindividualfreedom:self-reliance.ItmeansthatAmericansbelievetheyshouldstandontheirownfeet,achievingbothfinancialandemotionalindependencefromtheirparentsasearlyaspossible,usuallybyage18or21.
(3)AsecondimportantreasonwhyimmigrantshavetraditionallybeendrawntotheUnitedStatesisthebeliefthateveryonehasaequalchancetoenteraraceandsucceedinthegame.BecausetitlesofnobilitywereforbiddenintheConstitution,noformalclasssystemdevelopedintheU.S.
(4)Thereis,however,apricetobepaidforthisequalityofopportunity:competition.Ifmuchoflifeisseenasrace,thenapersonmustruntheraceinordertosucceed;apersonmustcompetewithothers.ThepressuresofcompetitioninthelifeofanAmericanbegininchildhoodandcontinueuntilretirementfromwork.Infact,anygroupofpeoplewhodoesnotcompetesuccessfullydoesnotfit
intothemainstreamofAmericanlifeaswellasthosewhodo.
(5)AthirdreasonwhyimmigrantshavetraditionallycometotheUnitedStatesistohaveabetterlife.Becauseofitsabundantnaturalresources,theUnitedStatesappearedtobea“l(fā)andofplentywheremillionscouldcometoseektheirfortunes.Thephrase“goingfromragstoriches”becameasloganfortheAmericandream.Manypeopledidachievematerialsuccess.MaterialwealthbecameavaluetotheAmericanpeople,anditalsobecameanacceptedmeasureofsocialstatus.
(6)Americanspayaprice,however,fortheirmaterialwealth:hardwork.HardworkhasbeenbothnecessaryandrewardingformostAmericansthroughouttheirhistory.Insomeways,materialpossessionsareseenasevidenceofpeople’sabilities.BarryGoldwater,acandidateforthepresidencyin1964,saidthatmostpoorpeoplearepoorbecausetheydeservetobe.MostAmericanswouldfind
thisaharshstatement,butmanymightthinktherewassometruthinit.
(7)ThesebasicvaluesdonottellthewholestoryoftheAmericancharacter.Rather,theyshouldbethoughtofasthemes,aswecontinuetoexploremorefacetsoftheAmericancharacterandhowitaffectslifeintheUnitedStates.
1.Para.4seemstosuggestthat__________.
A.Americansarebornwithasenseofcompetition
B.thepressureofcompetitionbeginswhenonestartswork
C.successfulcompetitionisessentialinAmericansociety
D.competitionresultsinequalityofopportunities
2.WhichofthefollowingmethodsdoestheauthormainlyuseinexplainingAmericanvalues?
A.Comparison
D.Causeandeffect
C.Definition
D.Processanalysis
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